Senior Technical Training Specialist

Job description

About FintechOS:

We believe easy access to finance is as essential as electricity, water and education. It’s essential for all our lives to prosper. Creating highly personalized financial solutions can make an unimagined difference to everybody, everywhere - from disruptors, entrepreneurs and start-ups to traditional players and governments.

For us, financial technology is freedom.

 

Our Culture

Be different. Be brave. Be human.

A company is nothing without the right culture to deliver a mission. We think different. Work different. To deliver a different more innovative approach. We do this by being brave. We encourage everyone to be bold in how they solve things. Not to be afraid. It impacts everything and everybody. And gives real conviction to everything we do.

But we must be human. To help transform the lives of everybody.

 

 Our Growth

 Already, millions of people globally are successfully consuming hyper-personalized products and services using FintechOS technology. In only 24 months we’ve onboarded 40+ clients across the world, have $25bn under management, and opened offices in London, Amsterdam, Vienna, Copenhagen and Bucharest - with plans to expand East and West in 2020.


Some Facts

FintechOS is a product company, building an innovative platform for a global market in the fintech space

Venture-backed business started in Bucharest, with a big list of international clients already under our belt, serving customers in Europe, UK, and North America

Scaling globally at a high speed: 140+ people, 4 countries with 100% YOY growth rate over the last years

FAST 50 & FAST 500 ranked by Deloitte amongst top technology companies in Europe and EMEA

Ranked in TOP 3 best fintech in CEE

 

The Team and Role

FintechOS operates with a success-first mindset. This means that for everyone we work with – employees, customers and partners – we build solutions and provide services that aim to guarantee their success.

Our Customer and Partner Success team works alongside both our customers and our world-class partners who sell, deliver and support FintechOS technology. A central part of our role in ensuring their success is our commitment to empowering them with the skills and knowledge needed to achieve their objectives using our technology.

To this end, we are currently building out our enablement capabilities, increasing our ability to effectively onboard, train and empower everyone that uses FintechOS. We are rebuilding our online academy, redesigning our training curricula, creating new learning assets, and refreshing our approach to classroom training. This is a high priority project for FintechOS, being driven by the CEO.

We are looking for a senior technical trainer to help us with these efforts, with a focus on live training (classroom and online) but with a heavy input and influence on all areas of our learning strategy. This is a hands-on, individual contributor role but with the opportunity to influence across the organisation.

The role reports to the Director of Customer & Partner Success.

 

FintechOS is looking for an experienced Technical Trainer to take ownership of our training delivery function, and to work closely with our learning and development team to build out a modern, effective and engaging learning program across multiple channels.

 

Senior Technical Training Specialist responsibilities will include:

 

  • Own the delivery of all forms of training at FintechOS;
  • Design and execute on strategies for the delivery of FintechOS learning programs i.e. what methods of delivery should be used;
  • Package learning content according to objectives and stakeholder need;
  • Work directly with partners and customers to deliver specialised, highly technical training programs to enhance their understanding of FintechOS’ capabilities;
  • Produce training schedules, agendas and learning outcomes;
  • Work closely with colleagues in the learning team to design and create technical learning content across various roles and skillsets.

 

Job requirements

Requirements:

  • Extensive experience designing and delivering technical training programs;
  • Expert knowledge of multiple training techniques (in-person, online, recorded etc.), and the ability to deliver technical content in an engaging manner;
  • Experience designing technical course content across multiple skillsets;
  • The ability to tailor content and delivery to different personas and ability levels;
  • Strong documentation skills;
  • Ability to influence across an organization;
  • Proactive and independent mindset, with the willingness to take the initiative and make decisions with minimal supervision

Preferred Skills/Experience

  • Experience in a fast-paced start-up/scale-up environment;
  • Good knowledge of financial services and markets;
  • Experience of digital transformation technologies;
  • Fluency in multiple European languages.