Engagement Manager, CEE

Job description

About FintechOS:

We believe easy access to finance is as essential as electricity, water and education. It’s essential for all our lives to prosper. Creating highly personalized financial solutions can make an unimagined difference to everybody, everywhere - from disruptors, entrepreneurs and start-ups to traditional players and governments.

For us, financial technology is freedom.

Our Culture

Be different. Be brave. Be human.

A company is nothing without the right culture to deliver a mission. We think different. Work different. To deliver a different more innovative approach. We do this by being brave. We encourage everyone to be bold in how they solve things. Not to be afraid. It impacts everything and everybody. And gives real conviction to everything we do.

But we must be human. To help transform the lives of everybody.

 Our Growth

 Already, millions of people globally are successfully consuming hyper-personalized products and services using FintechOS technology. In only 24 months we’ve onboarded 40+ clients across the world, have $25bn under management, and opened offices in London, Amsterdam, Vienna, Copenhagen and Bucharest - with plans to expand East and West in 2020.

Some Facts

• FintechOS is a product company, building an innovative platform for a global market in the fintech space

• Venture-backed business started in Bucharest, with a big list of international clients already under our belt, serving customers in Europe, UK, and North America

• Scaling globally at a high speed: 140+ people, 4 countries with 100% YOY growth rate over the last years

• FAST 50 & FAST 500 ranked by Deloitte amongst top technology companies in Europe and EMEA

• Ranked in TOP 3 best fintech in CEE

FintechOS is currently looking for and Engagement Manager, whose responsibilities will include:

  • Support the Customer’s program director by overseeing the delivery of their vision for the program
  • Manage the overall engagement and relationships with Customers on program of work. This requires working closely with the most senior stakeholders
  • Work with Sales to win client business and create plans and approaches for delivery of desired customer outcomes
  • Support and coach Delivery Mangers to co-ordinate planning to ensure the successful delivery of the agreed program vision
  • Manage dependencies of varying complexity, potentially planning and feeding into larger programs and portfolios
  • Remove blockers and manage risks, commercials, budgets, billing and people
  • Balance objectives and can redeploy people and resources as priorities change
  • Responsible for understanding, managing and communicating between complex stakeholder groups, balancing priorities
  • The primary escalation point for the program and must have an awareness of the bigger picture

Job requirements

  • Program planning and management
  • Knowledge of both waterfall and agile methodologies
  • Delivery of software on customer facing projects. Ideally multi-platform delivery of customer centric software solutions
  • Mentoring and coaching people and teams
  • Working with, and influencing, both delivery team members and wider stake-holders at all levels of an organization, particularly senior levels