Applications Support - TechOps

Job description

How you can help us:

  • Understand the requirements of our partners/customers, reproduce their environment and conduct internal tests for finding the root cause of an issue
  • Solve technical product issues and questions that our customers, resellers and partners report to us. You will communicate directly with them using our Service Desk tool
  • Keeping customers/partners happy with prompt responses and excellent communication
  • Collaborate and work closely with the development teams of the platform to solve issues in a timely manner
  • Reporting product issues to development teams
  • Ability to gather feedback from our partners/customers for improving our platform or our technical documentation

Job requirements

Required skills:

  • Bachelor’s Degree in software technologies or related field
  • 5+ years’ experience in software testing / 3+ years’ experience in software development / 5+ years’ in technical support
  • Written and verbal fluency in the English language
  • Excellent analytical, debugging, problem-solving and root-cause analysis skills
  • Familiarity with software debugging tools and protocols (e.g. Fiddler)
  • General knowledge about Agile Methodology
  • General knowledge about:
    • DataModels relationships
  • Software application architecture (ex. web architecture)
  • SOAP and REST services
  • Deployment technologies
  • RAD (rapid application development) platforms
  • Summary knowledge about:
    • Java Script, CSS
  • HTML
  • SQL
  • UX design
  • Ability to work with tools like:
    • JIRA Service Desk
  • Slack
  • Microsoft Tools

Personal attributes:

  • Highly motivated, have initiative, be team-oriented and able to meet required schedules
  • Ability to handle multiple tasks
  • Ability to work independently and collaboratively
  • Ability to work in a fast-paced, demanding environment
  • Keen attention to detail
  • Adaptable to changes